Returns & Exchanges

Returns & Exchanges Policy

We want you to love your purchase — but if something isn’t right, we’ve got you covered.

14-Day No Hassle Returns

If you're not completely satisfied with your order, you may return it within 14 days of delivery for a full refund or exchange — no questions asked.

Return Conditions

To be eligible for a return or exchange, the item must be:

• Unworn, unwashed, and in brand new condition.
• Free of odors, stains, or signs of wear.
• In its original packaging with all tags attached.
  
  How to Start a Return or Exchange
  
  Email us at info@nex-arc.com with your order number and the reason for your return or exchange. Our team will respond within 1–2 business days with return instructions.

Please Note:

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our part.
• Once your return is received and inspected, we will issue your refund to the original payment method or process your exchange.
• Refunds typically take 3–5 business days to appear, depending on your bank or credit card provider.
  
  

If you have any questions or concerns, don’t hesitate to reach out — we're here to help.